Refunds | Return & Exchange Policy:
Refunds: We deliver high quality products and do not encourage refunds. However, do contact our customer service officers if there are any issues and we will be happy to assist you.
Returns & Exchange:
Customers may request for Exchange for the following reasons :
- If the product you receive has a genuine quality/manufacturing defect.
- Wrong item sent i.e. the product does not match the item in the order confirmation email
- Return items must reach to us in India or Singapore within 10 to 21 calendar days from the day the customer receives the item (1-10 working days for Singapore & India | 1-21 working days for global shipments). Shipping charges will be borne by the customer.
- Customers must email / whatsapp us within 48 hours of receiving the package to keep us informed about the damage / defects. It should contain comprehensive details along with images of the defects/complaints of the product delivered to you. Any delays will not be accepted.
Refunds | Returns and Exchanges will not be entertained if reasons cited are as following:
- Actual color of the item ordered is not similar to the color seen in the photo: We do our very best to upload photos that depict the exact color as close to the original product. However do bear in mind that about 10% - 15% of actual colors may be affected by lighting / photography and/or the variation of colors of the monitor display.
- Defects in items caused by the customer's intended purpose or carelessness.
- Personal dissatisfaction or dislike towards the item.
Size Exchange Request Policy: Should a customer wish to exchange the size of their order upon receipt, we are pleased to consider their request, taking into account product availability. It's important to clarify that this policy exclusively pertains to size exchange requests for standard sizes and does not encompass custom-made items. To initiate the size exchange process, kindly send an email to email@example.com within 48 hours of receiving your garment. You can also WhatsApp us. It's essential to note that the return courier expenses in this scenario will be the responsibility of the customer.